IKON at UK

Welcome to the RICOH Information page!
RICOH is delighted to start its 9th year as the supplier for public printers and copiers at the University of Kentucky

Looking for the information on the new RICOH COPY CENTER?

Copy Center Announcements:

Mondays/Thursdays are now FIVE CENTS (copy center only pricing) for Black and White copies/printing and Tuesdays are now TWENTY FIVE CENTS for Color Copies/Printing (copy center only pricing).

We now carry USB Flash Drives at the Copy Center! Please ask for pricing and availability.

Departmental Printing Inquires

REMOTE AND WIRELESS PRINTING

EQUIPMENT INFORMATION AND TRAINING

Note: These drivers and instructions also work for Wireless Printing.

Windows LPR Printing Instructions

Macintosh LPR Printing Instructions

Windows Print Installers

Here you'll find information on the systems that we offer on campus:

DART Machines
Pharos Print Stations & Printers
Copier Information

Document Feeder Tips

QUICK LINKS

Common Printing/Copying Problems and Solutions
Where can I find IKON equipment on campus?	I want to use Duplex Printing
Departmental Printing Inquires	Download the Pay-for-Print 'QuickGuide' (132 KB)
Dart Machine Quick Tip Guide	Cointower Quick Tip Guide
	Canon 3300 Copier/Printer Desk Attendant Jam Guide

CONTACT US

All brand names or trademarks are the property of their respective owners.

(To be filled out by desk attendant manager or desk attendants ONLY) Outstanding Issues (a list of all submitted but unfulfilled or incomplete requests) Common Printing/Copying Problems and Solutions Note: You will receive an e-mail copy of this request based on your E-mail below, do not CC yourself.
Name:
E-mail address:
Location:
Contact Number:
Supplies Requested:
CC Request:
Additional Comments

(To be filled out by desk attendant manager or desk attendants ONLY) Tips and FAQ: Outstanding Issues (a list of all submitted but unfulfilled or incomplete requests) Common Printing/Copying Problems and Solutions Please call before placing ANY device "out of order" during our "regular business hours". (Please remember to leave a voicemail and/or an email if we are not able to take your call.) No call is required before filling out this form for less urgent issues. Note: You will receive an e-mail copy of this request based on your E-mail below, do not CC yourself.
Name:
E-mail address:
Location:
Contact Number:
Equipment Make, Model:
CC Manager or Supervisor:
Comments (Required) Please remember to contact us before placing any device "out of order" and leave us a reliable contact number so that we may contact you, if needed.

(To be filled out by desk attendant manager or desk attendants ONLY)

Note: We only give cash refunds for patrons who lost their money in a coin tower. Patrons who lost money using their Plus Account are not eligible to receive a cash refund. Any coin tower refunds must also be picked up at 2-32 W.T. Young Library at a mutually beneficial time. If it is urgent, please call 859-257-9376 instead of completing this form. You will also receive an e-mail copy of this request based on your E-mail below, do not CC yourself.

No call is required before filling out this form.

Please see a copy of our Refund Policy

Common Printing/Copying Problems and Solutions

User's Name:
User's Email:
Location:
Contact Number:
Refund Amount:
Equipment Make, Model:
CC Manager or Supervisor:
Comments (Required)

(To be filled out by desk attendant manager or desk attendants ONLY)

By completing this form, copies will be sent to your Consultant E-mail address, the Patron's E-mail Address and any CC parties in addition to those responsible for handling the refund.

NOTICE: For departmental printing inquires please view our Departmental Printing Inquires page.

Please see a copy of our Refund Policy

Common Printing/Copying Problems and Solutions

Please remember that our preferred method of contact is our "Request Service" form and all other inquires or feedback should be submitted by email.

* Required Fields

* Have you first called IKON and reviewed our refund policy?:
* Patron's Name:
* Patron's E-mail:
* Student or DART ID#:
* Refund Amount:
* Operating System:
File Upload:
* Date and Time of Problem:
* Location:
* Desk Attendant Name:
* Desk Attendant E-mail:
* Desk Attendant's Manager's Name:
* Equipment Make, Model:
* CC Manager or Supervisor:
* Comments (Required) Note: Please be as detailed and specific with your comments to help us with troubleshooting. e.g. software used, error messages, location of jam in device, and printer/copier messages on their display. Please remember to contact us before placing any device "out of order" and leave us a reliable contact number so that we may contact you, if needed. Thank You!